Where automation earns its place

Automation works best when the problem is specific. A team should be able to name the work, its current cost and the decision that a system is expected to improve.

Start with the workflow, not the model. Identify the handoffs, exceptions and information people need to make a good decision. Then choose technology that fits the job.

The most durable systems make their limits visible. They preserve review where it matters, measure the result and give teams a way to improve the process over time.